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 Post subject: Customer Appreciation ?
PostPosted: Thu 09.25.2014, 08:03 
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Supreme Megalodon
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What do you and/or your companies do for customer appreciation?

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PostPosted: Thu 09.25.2014, 08:06 
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PostPosted: Thu 09.25.2014, 08:45 
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On the receiving end of the "appreciation", primarily from the banks in our bank group that I interface with in my position.

Invitations to sporting events (Penguins / Pirates / Steelers) declined gratefully 99.9% of the time as the last thing I want to do when I'm not at work and on my time is be with a bunch of people I see a half dozen times a year at work talking about work related items.

Get invited to play golf at outings 2-3 times a month and maybe go to 1 a month or 3-4 over the course of a year depending on work conflicts and where the event is. Some are special. Tough to say "No" to playing Oakmont Country Club or Laurel Valley or this year at Firestone CC in Akron when those pop up once a year no matter how busy you are.

Public company and we have pretty strict corporate governance guidelines on accepting "appreciation" so I always have to be mindful of the "value" of what it is that's involved and jump through some documentation / approval as well.


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PostPosted: Thu 09.25.2014, 10:38 
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Supreme Megalodon
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Thanks so far Oar and Steve.

Looking for doing some different things.. getting some ideas.

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PostPosted: Thu 09.25.2014, 10:41 
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PostPosted: Thu 09.25.2014, 10:42 
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Complimentary happy ending?


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PostPosted: Thu 09.25.2014, 10:53 
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Not sure what kind of $'s you are thinking about but here's some food for thought.

Distilleries might be willing to work with you on a private label version of a regular product. I have 3 unopened bottles of scotch I keep in my office as momentos received from a Scotland based bank for specific transactions that we've done that are regular stock releases (e.g Macallan 12) and either a special paper label was used or an additional label was put on the back of the bottle with the banks logo and our corp logo and a few words about the transaction. I know the quantity involved is small - 4-6 total production pieces.

A few years ago, my wife's boss did something similar and had a CA winery produce 2 cases - special label versions of wine that he gave as XMAS presents.


Last edited by jesteva on Thu 09.25.2014, 12:33, edited 1 time in total.

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PostPosted: Thu 09.25.2014, 11:12 
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StoneCutter wrote:
Complimentary happy ending?
"... and then the free hookers showed up!"

noted

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PostPosted: Thu 09.25.2014, 11:15 
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jesteva wrote:
Not sure what kind of $'s you are thinking about but here's one food for thought.

Distilleries might be willing to work with you on a private label version of a regular product. I have 3 unopened bottles of scotch I keep in my office as momentos received from a Scotland based bank for specific transactions that we've done that are regular stock releases (e.g Macallan 12) and either a special paper label was used or an additional label was put on the back of the bottle with the banks logo and our corp logo and a few words about the transaction. I know the quantity involved is small - 4-6 total production pieces.

A few years ago, my wife's boss did something similar and had a CA winery produce 2 cases - special label versions of wine that he gave as XMAS presents.


this is an interesting one .. I'm going to chew on this one a bit and maybe make a couple calls.

thnx s

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PostPosted: Thu 09.25.2014, 12:08 
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we give customers shirts and stuff, take them golfing, to sporting events, dinners, etc - all the normal business stuff. luckily its not part of my job. I have vendors invite me golfing and to games but I usually make up an excuse so I don't have to hang out with them for 3 hours. if you appreciate me, throw me some cash. I'm fine with that.


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PostPosted: Thu 09.25.2014, 12:16 
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elven wrote:
we give customers shirts and stuff, take them golfing, to sporting events, dinners, etc - all the normal business stuff. luckily its not part of my job. I have vendors invite me golfing and to games but I usually make up an excuse so I don't have to hang out with them for 3 hours. if you appreciate me, throw me some cash. I'm fine with that.


Done.

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PostPosted: Thu 09.25.2014, 13:00 
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PostPosted: Thu 09.25.2014, 16:21 
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Don't work in retail anymore but at the end of each yr during the Christmas period we used to buy televisions,dish washing machines, laptops etc ect then have a raffle by picking out the the customers till slip,Also during the middle of the year we used to host a cheese and wine evening for them

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PostPosted: Thu 09.25.2014, 18:44 
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Honestly, just a hand written note thanking them for their patronage.
I stopped into a place to get a hair cut one day, the girl that cut my hair actually mailed a thank-you note to me. I went there every time I needed a hair cut until the day she moved and wasnt there anymore. It of course helped that she was gorgeous.

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PostPosted: Thu 09.25.2014, 20:02 
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I should be more appreciative of our customers, but honestly most days I'm just thankful I haven't punched any of them in the throat


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